FAQs

What format are the resource packs produced in?
The design of the packs is simple. They are black & white and spiral bound for ease of use and straightforward photocopying. They contain worksheets and handouts with up-to-the-minute information on the most important challenges facing youth today. All packs are also available as PDF downloadable ebooks.
Do you deliver workshops?
Yes — our workshops are delivered by highly experienced trainers who understand how to make an effective contribution to the training and development of others.

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Can I deliver the workshops myself?
If you would like to deliver the workshop, we can provide a Train the Trainer session at a time to suit you.
Can I have electronic versions of your packs?
All Resources is committed to an environmentally-friendly way of working. We therefore provide all packs as downloadable ebooks. Not only does this save the environment, it also saves you money.
How long do I get to download my ebooks?
Once you purchase any ebooks we will email you a hyperlink to download them but the link will only last for 48 hours. This limit is to safeguard against download abuse. If you missed your chance to download please email us so we can send you your ebooks right away.

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What forms of payment do you accept?
We accept all major credit cards and you can also pay via PayPal. Please note, cheques can only be used for orders sent by post. Orders made online must be paid for online at the time of ordering. We can only accept cheques drawn on banks or branches of banks based in the UK. The cheque must be cleared on our account before the publications can be despatched or before you are given access to any electronic media.
What are your shipping charges?
Postage and packing for the UK and the Republic of Ireland is free for all orders totalling 49.99 or over. For all other orders the shipping costs are as follows:
UK and Ireland
1 item: 4.49
2 to 4 items: Add 1.00 per extra item
5 items or more: Free of charge
Europe
1 item: 9.95
Each extra item: 1.50
Rest of the world
1 item: 12.99
Each extra item: 2.00

We strive to keep all costs as low as possible and therefore we opt for the most cost effective delivery method which is not always the fastest. If you need your products urgently, please contact us and we can arrange for a speedier service at an additional cost.

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How long does it take for delivery?
Within the UK all goods are despatched within 10 days of receipt of order and are supplied on 7 days approval. For other parts of the world the goods may take up to 3 weeks. If you need them urgently, please contact us and we can arrange a faster delivery at an additional cost.
Do you charge VAT?
All prices are inclusive of VAT where applicable. In the UK, books are zero rated and VAT is not chargeable. However, certain products such as CDs are subject to VAT. In countries where books are not zero rated, VAT will be added to the cost unless you provide your VAT number. Downloadable ebooks are subject to VAT.
What do I do if I wish to return a book?
If for any reason you are dissatisfied with any item, please return it to All Resources within 7 days of receipt for a full refund.
Do you charge for return postage?
As we are a small company we are unable to pay return postage. However, if you are returning a book due to an error with your order, we will reimburse the cost of return postage.

If your query is not answered above, please contact us and we will do our best to provide an answer.